Privacy Policy

Effective Date: January 29, 2026

This Privacy Policy describes how Neema International Medical Institute LLC, a legal entity, ("Neema International Medical Institute LLC", "we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our educational programs, medical career training, websites, applications, communication channels (including SMS/text messaging), and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Who We Are and Scope of This Policy

Neema International Medical Institute LLC is an educational institution focused on medical and healthcare-related career training. This Privacy Policy applies to all personal information we collect from students, prospective students, applicants, alumni, staff, faculty, website visitors, and other individuals who interact with our Services, whether online or offline.

This Policy covers information collected through:

Our websites, landing pages, and online forms;
Email, SMS/text messaging, phone, and other communication channels;
Enrollment, admissions, and financial aid processes;
Class scheduling, academic records, and institutional updates;
On-campus or remote learning and student support services.

If you have any questions about this Privacy Policy or our data practices, you may contact us at:

Neema International Medical Institute LLC
921 W Camelback Rd
Phoenix, AZ 83013
602-919-6790

[email protected]

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third parties (such as authorized educational partners or service providers). The types of information we may collect include, but are not limited to:

2.1 Personal Identification and Contact Information

Full name, date of birth, and government-issued identifiers (where legally permitted and necessary);
Postal address, email address, and telephone number;
Mobile phone number for enrollment updates, reminders, or alerts (including SMS/text messaging where you have opted in);
Emergency contact details.

2.2 Student, Applicant, and Academic Information

Because we operate in a medical and academic context, we collect student and applicant data necessary to provide educational services, manage enrollment, and support your academic progress. This may include:

Application materials, prior education history, and transcripts (where applicable);
Program of interest, intended start date, and enrollment status;
Class schedules, attendance records, and academic performance;
Clinical placement or practicum information (where applicable to your program);
Institutional updates, notices, and communications related to your academic journey.

2.3 Financial and Administrative Information

Billing and payment details (handled via secure payment processors where applicable);
Financial aid or scholarship information (where relevant and permitted by law);
Records of tuition, fees, and balances.

2.4 Technical and Usage Information

IP address, device identifiers, browser type, and operating system;
Pages visited, links clicked, and time spent on our website;
Referring URLs and general location data derived from your IP address;
Information collected through cookies, pixels, and similar technologies (where permitted by law).

3. How We Use Your Information

We use the information we collect for legitimate educational, administrative, and operational purposes, including to:

Process applications, evaluate eligibility, and manage enrollment;
Create and maintain student records, class schedules, and attendance;
Provide instruction, academic advising, and student support services;
Send institutional updates, class reminders, schedule changes, and policy notices;
Administer assessments, certifications, and program completion documentation;
Facilitate tuition payment, financial aid processing, and other administrative functions;
Operate, maintain, and improve our websites and Services;
Protect the security, integrity, and lawful use of our systems and community;
Comply with legal, regulatory, accreditation, and reporting obligations.

4. SMS, A2P 10DLC, and Mobile Communications

Where you provide your mobile phone number and expressly consent, Neema International Medical Institute LLC may send you SMS/text messages related to enrollment, class scheduling, institutional updates, and other program-related communications. These messages may be delivered using Application-to-Person (A2P) 10DLC messaging in compliance with carrier and regulatory requirements.

Dedicated SMS Privacy Commitment: Your mobile information (including your mobile phone number, SMS opt-in data, and consent preferences) will NOT be shared with third parties or affiliates for their marketing or promotional purposes. Mobile-originated data is used solely to deliver the communications you have consented to receive and to maintain accurate records of your preferences and consents.

Message and data rates may apply. Message frequency may vary depending on your interaction with us (for example, more frequent communications around enrollment, class start dates, or schedule changes). Participation in SMS/text messaging programs is voluntary and not a condition of enrollment, admission, or purchase of any program or service, where such a condition would be prohibited by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Legal Bases

5.1 Legal Bases (Where Applicable)

In jurisdictions that require a legal basis for processing personal information (such as certain U.S. states or international regions), we rely on one or more of the following legal bases:

Your consent (for example, to receive SMS/text messages or certain marketing communications);
Performance of a contract (including enrollment agreements and provision of educational services);
Compliance with a legal obligation (such as reporting or recordkeeping requirements);
Legitimate interests (such as improving our programs, ensuring campus and system security, or responding to inquiries), balanced against your privacy rights.

6. Student, Applicant, and Medical Educational Data

Because we operate in a medical training environment, certain information we process relates to medical education, clinical experiences, and potentially health-related data necessary for program participation. We treat such information with heightened confidentiality and care, aligned with applicable privacy laws and professional standards.

6.1 HIPAA-Aligned Privacy for Medical Educational Data

Neema International Medical Institute LLC is primarily an educational institution and may not, in all contexts, be considered a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). However, where we handle information that could be considered protected health information (PHI) in connection with clinical training, we strive to maintain privacy and security standards that are aligned with HIPAA principles, including:

Limiting access to medical educational data and any health-related information to authorized personnel with a legitimate educational or administrative need;
Using and disclosing such information only as necessary for training, supervision, evaluation, accreditation, or legal compliance;
Entering into appropriate agreements with clinical sites and training partners to safeguard PHI, where applicable;
De-identifying or aggregating data when possible for reporting, research, or quality improvement;
Implementing technical, physical, and administrative safeguards designed to protect against unauthorized access, use, or disclosure.

If you participate in clinical experiences hosted by external healthcare entities, those entities may separately be subject to HIPAA and maintain their own privacy policies governing patient and trainee data. We encourage you to review such policies where relevant.

7. Data Security

We implement technical, administrative, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These measures may include encryption, access controls, staff training, secure storage, network security practices, and regular review of our policies and procedures.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly of any suspected unauthorized access to your account or information.

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide educational services, maintain required institutional records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable legal or accreditation requirements. When information is no longer needed, we will delete, de-identify, or otherwise dispose of it in a secure manner, consistent with our policies and applicable laws.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, subject to legal limitations. These may include the right to:

Access and obtain a copy of certain personal information we hold about you;
Request correction or update of inaccurate or incomplete information;
Request deletion of certain information, subject to recordkeeping and legal obligations;
Object to or request restriction of certain processing activities;
Withdraw consent where our processing is based on your consent (such as certain marketing communications).

To exercise any of these rights, please contact us using the information provided in the "Who We Are and Scope of This Policy" section. We may need to verify your identity before responding to your request and may decline requests where permitted or required by law.

10. Opt-Out and Communication Preferences

10.1 Opt-Out of SMS/Text Messages

You can opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive. After you send STOP, we may send a confirmation message to acknowledge your opt-out. You may also contact us directly to request that we remove your mobile number from SMS programs. Please note that opting out of SMS/text messages will not affect our ability to contact you by other means (such as email or phone) for essential, non-marketing purposes, where permitted by law.

10.2 Email and Other Communications

You may opt out of receiving certain promotional emails by following the unsubscribe instructions included in those messages or by contacting us. Even if you opt out of marketing or promotional communications, we may still send you important non-marketing messages related to your enrollment, account, or ongoing educational relationship with us, where permitted by law.

11. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to understand how you interact with our websites, remember your preferences, enhance the user experience, and support our marketing and analytics efforts. You can manage cookies through your browser settings and, where required by law, through consent tools that provide choices about non-essential cookies. Disabling certain cookies may affect the functionality of our websites.

12. Children’s Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

13. International Users

Our primary operations are located in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions that may have data protection laws that differ from those in your country. By using our Services, you acknowledge and consent to the transfer of your information as described in this Privacy Policy, subject to any additional protections required by applicable law.

14. Refund Policy

All payments made to Neema International Medical Institute LLC for educational programs, services, or related offerings are generally non-refundable unless otherwise stated in a specific enrollment agreement, program contract, or written institutional policy.

If a refund policy applies to a specific program, course, or service, the terms and conditions of that refund will be clearly stated in the applicable agreement or enrollment documentation. Students and applicants are encouraged to review all agreements carefully before completing any payment.

15. Service Access Policy

Access to certain educational resources, communication platforms, learning systems, or support services may be provided as part of enrollment in specific programs or services offered by Neema International Medical Institute LLC.

Such access may be limited to the duration of the program, course, or service period. After the completion of a program or service, access to certain platforms, materials, or communication channels may be modified, restricted, or discontinued as determined by the institution.

16. Payment Policy

Students enrolling in programs or services that offer installment plans or structured payment schedules are responsible for completing all required payments according to the agreed schedule.

Payment obligations remain in effect regardless of the level of participation, attendance, or usage of the educational services once enrollment agreements have been executed, except where otherwise required by applicable law or written institutional policy.

Failure to comply with payment obligations may result in administrative action, which may include suspension of access to educational services, withholding of records or certificates where permitted by law, or referral to collections.

17. Declined or Failed Payment Policy

Students and applicants are responsible for maintaining valid and active payment methods for any scheduled payments associated with their enrollment or services.

If a scheduled payment is declined or fails to process, the individual may be granted a reasonable period, typically up to five (5) business days, to resolve the payment issue. If the payment issue is not resolved within the specified timeframe, the institution may take administrative actions, which may include restricting access to services or adjusting enrollment status, consistent with institutional policies and applicable law.

18. Scheduling, Booking, and Cancellation Policy

Neema International Medical Institute LLC may offer scheduled services such as admissions consultations, student support sessions, advising meetings, or other appointments.

Individuals who wish to cancel or reschedule a scheduled appointment are encouraged to provide at least one (1) business day notice when possible.

Requests for urgent changes or emergency rescheduling may be considered on a case-by-case basis. Missed appointments without prior notice may limit the ability to reschedule promptly depending on staff availability and institutional scheduling policies.

19. Hours of Operation and Response Times

Neema International Medical Institute LLC conducts most administrative and student support communications during standard business hours.

While communication channels such as email, online forms, and messaging systems may be available at all times, responses to inquiries are typically provided within one (1) business day during normal operating periods, excluding weekends, holidays, or institutional closures.

20. Anonymous Website Usage

Visitors may browse certain portions of our website without providing personally identifiable information. However, some features of our website, including applications, contact forms, or enrollment processes, may require users to submit personal information in order to access specific services or resources.

21. SMS Consent and Opt-In Requirements

Where SMS/text messaging is used for communications, consent must be obtained through a clear and voluntary opt-in process.

Users may be asked to confirm their consent through a separate, unchecked checkbox or equivalent mechanism when submitting forms or registering for services. Example consent language may include:

“I consent to receive SMS/text messages from Neema International Medical Institute LLC regarding enrollment updates, program information, scheduling reminders, and institutional notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance.”

Consent checkboxes will not be pre-selected and will not be required as a condition for submitting forms where prohibited by law.

Where applicable, additional verification processes such as double opt-in confirmation may be used to confirm consent.

Mobile phone information and SMS consent data will not be shared with third parties or affiliates for marketing purposes.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this Policy and may provide additional notice, such as by posting a prominent notice on our website or contacting you directly, where required by law. Your continued use of the Services following any update constitutes your acknowledgment of the revised Privacy Policy.